Exchange & Refunds

Our policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.



.To be eligible for exchange, your item must be unused and in the same condition that you received it. It must also be in the original packaging (if any).


.You may only exchange for items of same value or above.


.To initiate your exchange, we require a receipt or proof of purchase and info on the item you wish to exchange. Please firstly get in touch with us.


Instagram: local.lab


Phone: +6016 748 1143


.You will be responsible for paying for your own shipping costs for exchanging your item. Shipping costs are non-refundable.


.Send your item to: Local Lab, 3F-46, Queensbay Mall, 

100 Persiaran Bayan Indah, 11900 Bayan Lepas Penang, Malaysia.

(Please do not send your purchase back to the manufacturer.)



Refunds will only be granted for damaged or defective goods and an exchange is not possible. 



Sale items

Only regular priced items may be exchanged or refunded, unfortunately sale items cannot be refunded.




Changes to Terms & Conditions

Local Lab reserves the right to change, edit and amend any terms & conditions at it’s digression without any prior notice. You acknowledge and agree to these terms & conditions when using this site.